Privacy Policy

At flowkiq Inc. ("flowkiq," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform and services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title, and password when you create an account
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors)
• Profile Information: Optional information such as profile photo, phone number, and preferences
• Communications: Information you provide when contacting our support team or participating in surveys

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our platform, including workflows created, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and referring URLs
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience
• Log Data: Server logs that include timestamps, error messages, and system activity

1.3 Information from Third Parties

• Integration Data: Information from third-party services you connect to flowkiq (e.g., CRM systems, email platforms, cloud storage)
• Authentication Services: Information from single sign-on providers if you choose to authenticate through them

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our workflow automation platform
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service updates, security alerts, technical notices, and marketing communications (with your consent)
• Personalization: To customize your experience and provide relevant features and recommendations
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Compliance: To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using TLS/SSL and AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 Type II certification and HIPAA compliance for applicable data
• Employee training on data protection and security best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal compliance.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at contact@flowkiq.com or privacy@flowkiq.com.

7. International Data Transfers

flowkiq is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: